Terms and Conditions

Overview

These General Conditions for the use of the Bergstrom Vapes website, the contracting of products and services through it, as well as, the functions as a member of the Bergstrom Vapes community. By visiting the Website, and in particular when registering as a user, you accept these General Conditions and state:

- That you have read and understood what is stated here.

- That is a person with sufficient capacity to contract or obtain products and services.

- You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

- That you have the legal age (18 years) to access this Website, as well as to purchase the products offered therein.

Bergstrom Vapes Community

To be part of the "Bergstrom Community", you must have previously registered on https://bergstrom.mx/mx/ Registration is free, in order to receive the latest news and promotions that Bergstrom Vapes has for you.

Registration is easy, consists of the basic information fields and creates a password to access your account. All information that you have a record is subject to Bergstrom Vapes privacy policy. You must provide accurate and complete information and keep your account information up-to-date. You will not be able to: (I) select or use as a username a name of another person with the intention of going through that person; (II) use a username as a name subject to the rights of a person other than you without proper authorization; or (III) use, as a username, an offensive, vulgar or obscene name. You are solely responsible for the activity that occurs on your account, and to keep your account password secure. You can never use another user's account or registration information about services without permission. We must notify you immediately of any security breach or unauthorized use of your account.

By registering you will be activating your electronic purse, receiving a gift amount to make your first purchase.

Torden reserves the right to cancel the account, which must be requested by email: hola@bergstromvapes.com to proceed with the cancellation. You can visit the public part of the Website without registration.

 

Store and payment methods

PURCHASES

To be able to make a purchase of any product through https://bergstromvapes.com/Home you must follow the following steps:

1.- Search your product for its different characteristics or name.

2.- Select the product: Before clicking on the "Add" button, the User can consult the technical sheet of the product that he wishes to acquire. Among other information related to the characteristics of the product, the user can consult a recipe to mark the product and its history. To select the product to buy, click on the "Add" button until you have selected all the products you want to order through Bergstrom Vapes.

3.- Shopping cart / Check products: Once all the products have been selected, the user can click on the shopping cart tab and the product in summary.

4.- Shopping cart / Shipping and payment data: Next, the User must fill in the form with data related to the sending of the order and select the payment method. Click on "Continue".

5.- Form of payment: Once the form of payment has been selected, it is declared that the corresponding fields are filled out. The order will be processed once Torden receives the order confirmation. Finished the purchase process, the order number, the price, the products purchased, the delivery time and information about the shipping.

You can send it by email to hola@bergstromvapes.com or through our online chat. For your comfort and security use the most common forms of payment, Paypal and paid market.

 

Shipments

To enjoy your products right up to your door, we share our shipping policies:

Make shipments throughout the Mexican Republic, in a schedule of 3 to 6 business days, Monday through Friday, from 9:00 a.m. to 6:00 p.m.  Outside of these days the waiting time will start the next day's shipment. The order will be sent once the payment has been made.

The shipping cost is $ 158.12 pesos.

The transport costs are calculated automatically on the website according to the number of products purchased. Transportation costs will be detailed through the purchase process and may be made before the end of it.

The shipping service covers the main cities of the country, companies and cities that counts with the FEDEX service.

We have international shipping, in order to have this service it is necessary to contact the e-mail hola@bergstromvapes.com to request the availability of the destination, fare and the shipping period.

 

Cancellation of order, returns and guarantee.

The Bergstrom Vapes team will be ready to prepare your order immediately after clicking on Pay in the "Shopping cart" section. Once the order is confirmed by our system it will not be possible to cancel.

In case of any disagreement with products purchased on our page, we will have a maximum of 3 working days to notify you.

Therefore, to return a product purchased at https://bergstromvapes.com/ the following steps should be followed and we will gladly help you:

1. Send an email to hola@bergstromvapes.com within 3 business days after receipt.

2. Attach to the mail the receipt of purchase of the products through our portal.

3. Specify the cause of disagreement with the product received (product damaged or in poor condition, incomplete order, received products other than those requested).

4. Include photos of the product received, which must be closed and not be consumed. The original packaging in which the product was delivered must be included in the photographs.

In case of bad condition or receiving the wrong product, you must return the product to Torden, where the shipping costs will be borne by us.

Except for the abovementioned, no refund is accepted.

Guarantee Policy

Once the email has been received with all the specifications mentioned in the Policy section of Inconformities, the team of Bergstrom Vapes will inspect the mail as soon as possible, always looking for the best solution.

After receiving the e-mail, the Bergstrom Vapes team will send an email notifying the result of the inspection and will notify you of the solution that may be applicable, which will consist of:

 

The damaged product will be replaced, the shipment that has arrived incomplete will be completed or the product that the client wanted to acquire will be sent in case the client has received a different product than the one purchased, as the case may be.

In addition, by contracting a Bergstrom Vapes subscription or making a purchase of products, you additionally accept the Subscription and Purchase Conditions, operating rules, policies and procedures that are published on the site, each of which is incorporated by reference and Each of which can be updated without prior notice.

 

Privacy Statement

For Bergstrom Vapes (as defined below) the protection of your personal data is very important. Therefore, to provide you with the peace of mind you need when providing us with your personal information, our privacy notice clearly explains what information we request from you and why, as well as what we can do with your information and how we protect it.

 

1. Identity and Address.

Bergstrom Vapes, in compliance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties, its regulations and these guidelines of the privacy notice, as they are amended or modified (the "Law") makes available this Privacy notice (the "Privacy Statement"), to make known the terms and conditions for the processing of personal data that Torden may collect from time to time.

For the purposes of this Privacy Statement, Bergstrom Vapes designates as domicile the one located at 83000, Niños Héroes 75D, Centro, Hermosillo, Sonora, Mexico.

2. Personal Data

The personal information to which Bergstrom Vapes has access will be used, as appropriate, to: (i) contact you; (ii) send you new information regarding the products that we offer in our catalog, as well as regarding the evaluation of the quality of our services; (iii) create, upload and maintain your profile updated in the Bergstrom Vapes database; (iv) comply with the purpose of the relationship that has given to the processing of personal data.

For the purposes stated in the previous paragraph, Bergstrom Vapes may require, without limitation, the following personal information: full name, address, date and place of birth, place of residence, gender, email, telephone number and cell phone number (the "Data Personal ").

You can create an account within the Bergstrom Vapes platform, where you can create your Bergstrom Vapes user account, which will allow you to make purchases, track your orders and access your electronic wallet, as well as access to our e-liquid catalog.

In case you wish to invite a third party to be part of Bergstrom Vapes, you can enter their email address on our platform, however, you must make sure that you have the express consent of this third party to provide us their personal data leaving it safe and secure, Bergstrom Vapes, before any possible claim or sanction that may be initiated by the third party in question. Bergstrom Vapes will use the information of that third party with the only purpose of sending you an invitation to be part of our community.

3. Means to Exercise their ARCO Rights (Access, Rectification, Cancellation and / or Opposition).

If you have any concerns or doubts about how Bergstrom Vapes handles Personal Data or if you wish to access, rectify, cancel or oppose the processing of Personal Data, please contact us, by sending an email to hola@bergstromvapes.com specifying your name, email address, telephone and your request, attaching sufficient documentation to identify you as the holder of the Personal Data. Our customer contact area will acknowledge receipt of your request. The request will be examined in accordance with the Law and the corresponding response will be given no later than 15 (fifteen) business days after the day it was received, to the email address used to carry out the request.

Similarly, if you wish to stop receiving promotional messages from us, you can request it through the email address mentioned above.

4. Information Transfer.

Bergstrom Vapes does not transfer your Personal Data to third parties without your consent, so it will only use such Personal Data as described in numeral 2 above.

5. Modify the Privacy Notice.

This Privacy Notice may be modified to implement improvements and / or new security measures. Any modification to it will be published on https://bergstrom.mx The modified Privacy Notice will take effect 3 (three) business days after its publication.

6. Integral Privacy Statement.

The complete Privacy Statement is available at the address of Bergstrom Vapes. You can also send an email to hola@bergstromvapes.com requesting the sending of the integral Privacy Statement. Our customer contact area will acknowledge receipt and send the full Privacy Statement no later than 5 (five) business days after the date you received the request, to the email address used to make the request.